- How do I place an order?
What happens after I place my order?
- -Browse through the products on our website – which have been categorised for your convenience
- -Choose the product(s) you wish to order and add to cart
- -Proceed to Checkout to complete your order
- -Enter your details as requested (i.e.) Name, Delivery address, Contact number, etc.
- -Select your preferred method of payment (Cash, Credit card, Debit card)
- -Double check the submitted information for accuracy
- -Place the order
Are there any other ways to place my order?
What do I do if there is a problem with my order?
- -You will receive an Order Confirmation via email
- -Your order will be dispatched at the earliest and delivered within 2 to 4 working days
- -You will receive standard notification alerts to track your order
- -Our delivery agent will contact you on the phone number provided, and a total of 3 delivery attempts will be made in case you are uncontactable.
- What payment methods do you accept?
- CARD PAYMENTS
CASH ON DELIVERY
- -Credit Card: We accept Visa, MasterCard and American Express cards.
- -Debit Card: We accept online activated debits cards only.
- -COD is available for all regions within the country
DELIVERY & SHIPPING
- Is there a delivery fee?
How long will delivery take?
- -Yes, we charge a standard delivery fee of Rs. 300 on all orders. An additional amount of Rs.100 will be charged per excess kilogram.
How do I track my order?
- -2 – 4 working days since the date of placing the order.
Can I change my delivery address once my order has been dispatched?
What happens if I'm out when you deliver?
- -By logging in to our website.
- -3 delivery attempts will be made in case you are uncontactable.
RETURNS & EXCHANGE
- Can I return/ exchange an item?
Will I be refunded for returning my order?
- -Yes, all items – except shoes, handbags, undergarments, fashion accessories, wrist wear, cosmetics, toys and discounted items – can be returned or exchanged within 14 days from delivery.
- -Additional postal or courier charges may apply.
- -No, there will be no cash refunds for returned items.
- Is it safe to use my credit/debit card online at Sriyani Dress Point?
How secure is my personal information?
- -Yes. We use the most trusted payment gateways in Sri Lanka which are equipped with the latest security features and standards.
- -All personal information is kept private, running on the most secure e-commerce platforms.