FAQs

ORDERING

1. How do I place an order?
• -Browse through the products on our website – which have been categorised for your convenience
• -Choose the product(s) you wish to order and add to cart
• -Proceed to Checkout to complete your order
• -Enter your details as requested (i.e.) Name, Delivery address, Contact number, etc.
• -Select your preferred method of payment (Cash, Credit card, Debit card)
• -Double check the submitted information for accuracy
• -Place the order
2. What happens after I place my order?
• -You will receive an Order Confirmation via email
• -Your order will be dispatched at the earliest and delivered within 2 to 4 working days
• -You will receive standard notification alerts to track your order
• -Our delivery agent will contact you on the phone number provided, and a total of 3 delivery attempts will be made in case you are uncontactable.
3. Are there any other ways to place my order?
• -In addition to the Sriyani website, orders can be placed by emailing us at online@sriyanidresspoint.lk
4. What do I do if there is a problem with my order?
• -Drop us a message on Facebook or email us at online@sriyanidresspoint.lk or call for assistance through +94 81 2461 455.

PAYMENTS

1. What payment methods do you accept?
1. CARD PAYMENTS
• -Credit Card: We accept Visa, MasterCard and American Express cards.
• -Debit Card: We accept online activated debits cards only.
2. CASH ON DELIVERY
• -COD is available for all regions within the country

DELIVERY & SHIPPING

1. Is there a delivery fee?
• -Yes, we charge a standard delivery fee of Rs. 300 on all orders. An additional amount of Rs.100 will be charged per excess kilogram.
2. How long will delivery take?
• -2 – 4 working days since the date of placing the order.
3. How do I track my order?
• -By logging in to our website.
4. Can I change my delivery address once my order has been dispatched?
• -No
5. What happens if I'm out when you deliver?
• -3 delivery attempts will be made in case you are uncontactable.

RETURNS & EXCHANGE

1. Can I return/ exchange an item?
• -Yes, all items – except shoes, handbags, undergarments, fashion accessories, wrist wear, cosmetics, toys and discounted items – can be returned or exchanged within 14 days from delivery.
• -Additional postal or courier charges may apply.
2. Will I be refunded for returning my order?
• -No, there will be no cash refunds for returned items.

PRIVACY

1. Is it safe to use my credit/debit card online at Sriyani Dress Point?
• -Yes. We use the most trusted payment gateways in Sri Lanka which are equipped with the latest security features and standards.
2. How secure is my personal information?
• -All personal information is kept private, running on the most secure e-commerce platforms.